Every Internal Quality Assurer (IQA) requires five key skills to succeed in the role. Combined, these skills create a well-rounded quality assurer who is competent in every area of the job.
If you’re interested in becoming an Internal Quality Assurer and are wondering whether you’re right for the role, read this month’s article. We explain these five key skills in greater detail, including why they’re needed for the IQA role.
Attention to detail
One of the main responsibilities of an IQA is to notice inconsistencies with the assessments conducted within an organisation. If these inconsistencies or failures go unnoticed, it can lead to discrepancies between assessment results that may negatively affect the reputation of the organisation.
As an IQA, you’ll need to ensure the assessments adhere to set regulations and criteria. Further, you’ll be responsible for setting new regulations depending on any inconsistencies you find.
Good written English
Writing feedback is one of the most important responsibilities of an IQA. The feedback that an IQA provides an assessor will guide how they approach assessing in the future. It’s imperative that you write clear and constructive feedback to support the assessors in their role. Written feedback that is unclear may result in assessors becoming confused and consequently unable to change their assessing style or methods.
Ability to work with others
Becoming a great IQA requires you to learn and evolve. The best way to achieve this is to ask questions and collaborate with other IQAs. Bounce ideas off each other and share advice to find new and more effective ways to do your job.
You should also try to involve assessors in your job where you can. This will help you to build trust and gain a mutual understanding of what you are collectively trying to achieve. You may wish to involve assessors in creating new resources or by sharing positive feedback about them in standardisation meetings.
Ability to support others
IQAs aren’t simply there to find faults, they’re there to support others in their role. An IQA should be able to cooperate with assessors and provide constructive feedback that will help them better perform their roles as assessors. In turn, this will ensure that their learners are achieving the right level of competence.
It’s important to make a plan as an IQA, but also to be prepared to adapt and change your plan as needed. You will be required to record any changes and retain an audit trail of your activity.
If you think you have what it takes to become an IQA, why not get started with CTC Training? We offer a range of qualifications that will help you into an IQA role. Choose CTC Training and get full flexibility over your learning. You can earn qualifications on your own schedule with our 24/7 online learning platform.
Develop the knowledge required to carry out internal quality assurance.
Develop skills, knowledge and understanding to enable learners to perform the role of an internal quality assurer.
Develop skills, knowledge and understanding to enable learners to lead a team of internal quality assurers.