FAQs

Our online course system is available 24/7 and you can log in from any device that has an internet connection. This includes desktop computers, laptops, tablet computers and even smartphones!

Once you purchase your course and create an account, you can sign in to view all the details and materials you need to get started.

You can log in to the learning platform here. Video demonstration coming soon!

We aim to grade all submissions within three working days. In many cases, assignment submissions are graded much more quickly.

Our courses provide a range of materials including reading booklets, interactive presentations and template documents to use – depending on the course you choose.

You can easily reset your course access password by following the forgotten password link at https://ctccourses.online/moodle/login/forgot_password.php. Make sure you use either the email address registered with us or the username we provided (not both).

Video demonstration coming soon! If you’re having trouble, please don’t hesitate to contact us.

Video demonstration coming soon! If you’re having trouble, please don’t hesitate to contact us.

You can easily reset your course access password by following the forgotten password link at https://ctccourses.online/moodle/login/forgot_password.php. Make sure you use either the email address registered with us or the username we provided (not both).

Video demonstration coming soon! If you’re having trouble, please don’t hesitate to contact us.

We aim for 3-5 working days (Mon-Fri).

Please check your online system – the submission status should show ‘submitted for grading’. If the status on the assignment page shows as ‘draft – not submitted’, your work hasn’t entered the grading list. Please click the submit button to confirm your submission.

We provide telephone support during our opening hours (09:00-17:00, Monday – Friday). We also provide email support and you can book a tutorial with a tutor through our automated diary system.

Yes, we have an automated diary/booking system for tutors and we encourage you to book an induction with your tutor ASAP.

Yes – all our courses come with tutor support included – you can access your tutor’s diary from your online course pages.

Textbooks can be purchased to support your online course materials – if a textbook is available for your course, it will appear as an addon option at the checkout stage.

We work closely with our awarding organisation to provide the best possible qualifications. Our awarding organisation is Training Qualifications UK and their registration can be viewed on the OFQUAL website.

Some courses require a work placement – this can be paid or voluntary placement. You can check the course requirements using our handy suitability checkers on the course pages at https://ctccourses.org or discuss this with your assessor at induction.

Yes, all of our courses are eligible for a Totum card. To apply, you just need proof that you are a student, such as an invoice copy.

Yes, all our courses are regulated and you will receive a regulated certificate on completion. This is provided in electronic format by email.

All courses have a 12-month expiry and must be completed within this time.

We can grant extensions but there may be additional charges for this service – please give us a call to discuss.

Certificates are provided in electronic format by E-mail.

As an approved centre for the delivery of regulated qualifications, we set our assessment strategy which is agreed with the awarding organisaiton. You must follow the requirements outlined in our assessment materials and we will be unable to assess work that doesn’t follow the guidance published in your online course when submitting your work.

All regulated qualifications are subject to internal and external quality assurance checks. It takes around 7-14 days to complete this process and send your certificate.

We aim to grade all submissions within 3-5 working days. In many cases, assignment submissions are graded much more quickly.

You can call the office on 01952 769025

Visit the page where you submitted the assignment – feedback history is shown underneath your submission.

All work you submit should be original and not contain any content taken directly from published materials, either in textbooks or the internet. Any work containing plagiarised content will be returned to you.

Assessments written by AI are not original content and in many cases don’t fully answer the question set. Therefore, we do not allow you to use AI for the development of your written answers.

For many of your responses, we will assess holistically. This means that an answer in one section may be strengthened by content in another part of the assignment.

Please email support@ctccourses.org and we will be happy to remove the incorrect submission from the grading list.